Your next visit with us is going to be a little different. You know what? That’s okay. After the stay at home rollercoaster we’ve all been on for the last seven weeks, it’s okay that it’s going to be different so long as mops can be chopped and nails can be polished. (Can we get an AMEN?!)
We have never, ever, been more excited to say, all PENZONE Salon + Spa locations are reopening on May 15th for hair + nail services! Here’s how it’s going to play out. During these first few days, we’re inviting our team in so we can practice our new protocols. This time will give us the chance to train our team, allow our artists + therapists a minute to get acquainted with their new safety gear, and ultimately, will allow us to uphold the safety standards and the guest experience we’re known for.
That said, it’s game on for guests beginning Sunday, May 17th. Our entire team cannot wait to see you + your roots. 😉
We’ve compiled a run down of all the things that we’ve done, and will continue to do, to keep health + safety a top priority.
here’s what you can expect:
We’ve expanded our hours to give you more access to our artists, therapists and the services they provide. We’re observing social distancing after we open, so while there will be fewer people in the salons working, we’ve increased our hours of operation to make up for that. For the time being, your favorite pro may be on a slightly different schedule – so be aware of that as you’re booking.
We’re designating the 7-8am timeframe for at risk guests — those over 60, anyone who is immunocompromised, has underlying conditions, or is pregnant. Our team members working the early bird shift have opted in to do so.
At this time, we’ll be proceeding with hair + nail services, only. We’re temporarily holding on all massage and skin care services.
THE WELCOME EXPERIENCE
- Please arrive as close to the time of your appointment as possible. We ask that you stay in your car until the start time of your appointment.
- We ask that any guests without an appointment (this includes guests of all ages – adults + children) temporarily stay safe and stay home during this time. Of course, children with appointments are welcome and may be accompanied by an adult. We plan to resume the community vibe in our welcome zones and social rooms as soon as we’re safely able to do so.
- You’ll still be greeted with a smile, you just may not see it. Yep, masks. On every single team member.
- Guests must wear masks, too. If you don’t have one of your own, ASK! And don’t be bashful about it. We have plenty and would love to share to help everyone feel safe. Periodically you may see a guest without a mask, but that’s only when their service literally doesn’t allow it to be on.
- We’re encouraging all to be in tune with how they’re feeling. We’re encouraging self-temperature checks and self-assessments to confirm everyone’s well — both to come to work and to enjoy services. We’ll do a quick temp check upon your entry just to be sure.
- Self check-in kiosks have temporarily been replaced by a guest expert who will be glad to greet you and get you checked-in.
- Free Sips (Infused Spa Water, Crimson Cup drip coffee, and fresh-brewed tea) are still available. Just expect to sip on these bevs in eco-friendly disposable drinkware for now. Same goes with our elevated coffee offerings, cocktails, wine + more. For both options, place your order with the guest expert who checks you in. It’ll be relayed to our social host who will deliver your drink.
- Might want to bring a book to read. All magazines and books have temporarily been removed. If you need a charger for your phone, we have you covered!
- We’re continuing to observe social distancing in our welcome zones. Seating there now includes extra space. As well, we’re implementing chair covers that can be surface cleaned consistently.
- “Try-me” areas and product testers have been removed for the time being.
- We’re certain our team would like nothing more than to give you a BIG SQUEEZE as soon as they lay eyes on you. For now, let’s all agree on air hugs and air handshakes.
HOW WE PLAN TO STAY SQUEAKY CLEAN
- Like always, our salons are professionally deep cleaned every evening. Our cleaning crew is continuing to use a hospital-grade disinfectant on all high touch areas like door handles, table top surfaces, faucets + more.
- All throughout the day, our team will be focused on sanitizing all areas, surfaces, and implements that are guest-facing like door handles, countertops, credit card machines, etc. Hand sanitizer and various personal care products will continue to be abundantly available all throughout our salons.
- All artists + therapists will be wearing masks, and/or face shields. Hand washing is the gold standard, but in addition, some artists may wear gloves, so long as the service can allow for it.
- Don’t be caught off guard if your artist or therapist guides you to grab sanitizer or do a thorough hand wash before your service begins.
- All artists go through required sanitation classes in order to renew their license bi-annually. But, rest assured, all artists + therapists have completed an additional sanitation class focused on COVID-19 preparedness.
- Chairs in our hair department will be covered with cleanable plastic wrap + sanitized between every guest visit.
- We’ve implemented social distancing and have placed plexiglass space dividers, where applicable, between stations.
- Plexiglass partitions will be in place in the nail rooms. In addition to implements, all polish bottles will be disinfected between guests.
- Dual Mani/Pedi services are temporarily discontinued. We’re also awaiting further guidance on massage services, in general, but will resume those offerings as soon as we’re able.
NEW CHECKOUT + TIP PROCESSES
- Our checkout process is going to be different, too. Instead of cueing up in a line, our guest experts will come to you with an iPad.
- Gratuity may be included via a new tip line as you check out to cut out the passing of money from person to person. Tipping with cash? Gift it right to your artist before you leave.
- If you wish to purchase retail during your visit, in most cases, your artist will walk you to the welcome zone, help collect your products, and walk you to the wrap desk. This will be the only time you’ll need to approach this area, otherwise we’ll come to you for checkout.
RETURNS + RESCHEDULING
- For right now, we are temporarily suspending retail returns.
- As we’ve mentioned before, if you find yourself not feeling well before an upcoming appointment, please call and let us help you reschedule, no questions asked + no fees associated.
- We’re encouraging our team to be mindful of how they’re feeling, too. Please be patient of any appointments that may need to be adjusted. We promise, we’ll make sure you get the much anticipated self-care that you deserve.
We’re not sure how long we’ll be operating under these new guidelines — but we’ll do whatever we have to do to make sure we’re back to doing what we do best — improving lives from the outside in.
BONUS: CONTACTLESS, CURBSIDE RETAIL AVAILABLE BEGINNING MAY 17TH!
Needing your fave products but maybe your appointment is still a few weeks out? We’ve got you. Contactless, curbside retail will be available at PENZONE Dublin, Gahanna/New Albany + Polaris.
Here’s what you need to do:
Shoot us an email with your order (firstname.lastname@example.org) by 12pm for same day pickup.
Be sure to include:
First + Last Name
Preferred Pickup Location
Products For Purchase (be as specific as possible with brand + product names)
When your order is ready, you’ll get a call from us. At this time, you may prepay and share the make + model of your vehicle.
We will confirm a pickup time and we’ll be out with your self-care + a smile (under our masks, of course.)
The well-being of our guests, our team, and their families remains a focus for how we operate. Self-care is always a priority in our book — and especially in times like these. Thank you for continuing to place your trust in our brand and in the diligence of our team.
Trust us when we say, we cannot wait to welcome you back home.