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Appointment FAQs

Book your next appointment right here on our website!

If you have an email address on file, but haven’t created an online account yet, create a NEW password to log-in.

Download our App from the Apple Store or Google Play and login with your same credentials to book there, as well.

If you’re more of the chatty type, give us a call or text at 614.418.5350. One of our guest experts would be pleased to make recommendations and help book an appointment that is convenient for you.


To guarantee your appointment time is held exclusively for you, a credit card must be saved to your guest file.

Once securely saved online, in our app, or from your call into our Guest Experience Center, you’re all set!

Once entered, your information is encrypted in the system, and safe + secure.

Our Guest Experts are happy to help you when you’re booking in the salons or on the phone.

If you’re more comfortable, enter your information online at or on our app. A small padlock in your browser indicates that the site is secure.

While a credit card must be on file to guarantee your appointment time, please know that a variety of payment options are available.

Pay with a PENZONE gift card, an alternate credit card, or even cash.

Our guidelines were created to deter the very few who frequently cancel + no show their appointments.

Our professionals are commission-based + earn their compensation by completing services. These guidelines help honor their time + talents and support their livelihood.

If your appointment is cancelled less than 24-hours prior to the appointment date + time, a 50% cancellation fee may apply.

We’re all human + understand things come up. Our aim is to be understanding of that, especially for our loyal guests.

This allows our artists to accommodate other guests who are often on a wait list!

Missed appointments without cancellation may be charged 100% of the service price.

This guideline is for those who often miss appointments + not for those experiencing an extreme circumstance or emergency.

If you are running late for an appointment by 10 minutes or more, we’ll do everything we can to accommodate your service.

If your visit cannot be shortened in the time available, the guideline above may apply.

If you’re not already subscribed, opt in for email + text reminders 48-hours prior to your visit!

We truly believe that our guests are the best. Thank you for your business + for always showing up for yourselves + our professionals.

We’re in this together. Please know that much consideration will go into each circumstance – in a way that supports you + our professionals.

Giftcard FAQs

Gift cards from PENZONE Salons + Spas make the perfect gift for any occasion!

Gift cards are available in any increment.

Gift cards can be purchased in any salon location, over the phone, in our app, or online.

Orders up to $1,000 may be placed online in a single transaction.  Guest Service (614.418.5350) will gladly process orders over that dollar amount.

An Electronic Gift Card is a gift card that is emailed to you or your recipient immediately after completion of the purchase. After receipt of the email, the recipient may print or save the PDF attachment, and redeem the gift card at any PENZONE Salon + Spa location.

PENZONE Salons + Spas Electronic Gift Cards are non-transferable. Recipients must provide photo identification that matches the name on the Electronic Gift Card.

A legible copy of the Electronic Gift Card and proper photo identification must be presented at time of payment.

Electronic Gift Card which are illegible, copied, or modified in any way will be considered null and void.

PENZONE Salons + Spas are not responsible for the proper functionality of PC or MAC hardware, software or e-mail. Technical problems with Electronic Gift Cards must be received by PENZONE Salons + Spas within three days of purchase.

PENZONE Salon + Spa gift cards are redeemable for retail products and/or services up to the balance available. Your gift card must be presented at the time of payment. Gift cards are non-refundable and not redeemable for cash or credit. Gift cards cannot be duplicated if lost, stolen, or destroyed.

Please note that gift cards cannot be used for gratuity.

Gift cards do not have an expiration date.

Please click here to submit a specific question about PENZONE Salons + Spas.