Cancellation Policy

Should a cancellation or date change be necessary, we require a minimum 24-hour notice, and a 48-hour notice for multiple service visits.

Security Policy

Your payment and personal information is always safe. Our Secure Sockets Layer (SSL) software is the industry standard and among the best software available today for secure commerce transactions. It encrypts all of your personal information, including credit card number, name, and address, so that it cannot be read over the internet.



CHARLES PENZONE INCORPORATED (“CPI”) respects your privacy and understands the importance of protecting your personal information. CPI also believes that it is important that you know how we treat the information that we receive via the Internet from you. This Privacy Policy will tell you what information we collect about you and the choices you have about how your personal information is used. We urge you to read this Privacy Policy carefully.

CPI stores historical records containing personal information entered by customers when a) making appointments and b) purchasing gift certificates/cards. No personal information is disclosed to any third party, organization, or individual outside of any CPI company or any PENZONE Salon + Spa location.

The Children’s Online Privacy Protection Act (“COPPA”) requires that we inform parents and legal guardians about how we collect, use, and disclose personal information from children less than 13 years of age. We are committed to protecting the privacy of children. Neither this website nor any of its services are designed or intended to attract children under the age of 13. We do not collect Personally Identifiable Information from any person we actually know is under the age of 13. A parent or guardian, however, may use this website to record an appointment or purchase a gift certificate for a minor.

We collect Non-Personal Information through the use of Cookies. Every computer is assigned a different Cookie by CPI. The information collected by Cookies (i) helps us dynamically generate advertising and content on web pages or in newsletters, (ii) allows us to statistically monitor how many people are using our website and selected sponsors’ and advertisers’ sites, (iii) how many people open our emails, and (iv) for what purposes these actions are being taken.

We may use Cookie information to target certain advertisements to your browser or to determine the popularity of certain content or advertisements. Cookies are also used to facilitate a user’s log-in, as navigation aides and as session timers, but not to retain Personal Information about you. Your browser software can be set to reject all Cookies.

Most browsers offer instructions on how to reset the browser to reject Cookies in the “Help” section of the toolbar. If you reject our Cookies, certain of the functions and conveniences of our website may not work properly but you do not have to accept our Cookies in order to productively use our site. CPI reserves the right to modify or amend this privacy policy in its sole discretion at any time without providing notice to you. Customers may opt out or unsubscribe from any unsolicited communication from Charles Penzone, Inc. by clicking here, or contacting our home office at: CHARLES PENZONE INCORPORATED 6671 Village Parkway | Dublin, OH 43017 614.898.1200 comments@charlespenzone.com

2015 © CHARLES PENZONE INCORPORATED. All rights reserved. All photographs and images are the property of their owners. Unauthorized re-publication of any material contained on this website represents unlawful infringement of intellectual PENZONE property.