Appointment FAQs
Book your next appointment right here on our website!
If you have an email address on file, but haven’t created an online account yet, create a NEW password to log-in. Click HERE for step-by-step instructions.
Download our App from the Apple Store or Google Play and login with your same credentials to book there, as well.
If you’re more of the chatty type, give us a call at 614.418.5350. One of our guest experts would be pleased to make recommendations and help book an appointment that is convenient for you.
What if I need to reschedule or cancel an appointment?
Life is unpredictable. If you need to cancel or reschedule your appointment, we ask that you give us at least 24-hours notice and 48-hours notice for a custom experience or multiple service visit. Appointments can easily be adjusted or cancelled via our website or app.
Giftcard FAQs
Gift cards from PENZONE Salons + Spas make the perfect gift for any occasion!
Gift cards are available in any increment.
Gift cards can be purchased in any salon location, over the phone, in our app, or online.
Orders up to $1,000 may be placed online in a single transaction. Guest Service (614.418.5350) will gladly process orders over that dollar amount.
An Electronic Gift Card is a gift card that is emailed to you or your recipient immediately after completion of the purchase. After receipt of the email, the recipient may print or save the PDF attachment, and redeem the gift card at any PENZONE Salon + Spa location.
PENZONE Salons + Spas Electronic Gift Cards are non-transferable. Recipients must provide photo identification that matches the name on the Electronic Gift Card.
A legible copy of the Electronic Gift Card and proper photo identification must be presented at time of payment.
Electronic Gift Card which are illegible, copied, or modified in any way will be considered null and void.
PENZONE Salons + Spas are not responsible for the proper functionality of PC or MAC hardware, software or e-mail. Technical problems with Electronic Gift Cards must be received by PENZONE Salons + Spas within three days of purchase.
PENZONE Salon + Spa gift cards are redeemable for retail products and/or services up to the balance available. Your gift card must be presented at the time of payment. Gift cards are non-refundable and not redeemable for cash or credit. Gift cards cannot be duplicated if lost, stolen, or destroyed.
Please note that gift cards cannot be used for gratuity.
Gift cards do not have an expiration date.
Please click here to submit a specific question about PENZONE Salons + Spas.
