The PENZONE App

Now you can take these great PENZONE Salons + Spas features with you on the go with our app!

PENZONE App Login

Our App Features

PENZONE App Scheduling

Scheduling

To access some of the features available in the app, you will be prompted to log in. Please use your existing online booking account information to be able to access past history and upcoming appointments.

Rebooking from a past appointment

Have a favorite artist/therapist that you always see? When using your existing online booking account login, simply click on the “View History & Future Appointments” icon and find the past appointment you are looking to rebook. Then select a date and time and you are all set to come see us at the salon!

Forgot your password?

If you’ve forgotten your password, click the “forgot password” link and you will be directed to the booking portion of our site to reset your information. If you do not immediately receive an email with a reset password option, please check your spam or junk mailboxes for this password reset information.

Never set up an account?

If you’re new to the PENZONE booking experience, simply create a new account on the main screen.

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Push Notifications + Alerts

Enable push notifications on the app to get an instant alert when we have great new offers available in the salons. Choosing to allow the app to access your location will give you reminder notifications when you’re close to one of our salon locations.

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PENZONE App Gift Cards

E-Gift Cards

Personalize your gift cards with selfies, your photos,* or choose from our gallery. Simple, easy gifting!

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*Frequently Asked Questions

Retail Rewards:

  • What is a “qualifying” purchase?
    • A qualifying purchase means a non-discounted product or tool (both hair + spa) that is at least $15.
    • Product brands that qualify are determined by PENZONE Salons + Spas and are subject to change without notice. Moroccanoil and DevaCurl products are excluded from our Retail Rewards program.

Notifications/Permissions:

  • I no longer want to receive push notifications. How do I stop these?
    • Push notification settings can be updated in the “Settings” of your phone, not within the app. Locate the settings for the PENZONE app and choose to allow or not allow the different options. Note: Disabling these options will stop popup notifications from PENZONE Salons + Spas, but will not unsubscribe you from our email database or scheduling software.
  • Why did the app ask for permission to use my locations, contacts, camera, and storage? 
    • To enjoy some of our special features, such as customized e-gift cards and self check-in, our app needs to be able to access some of your information. Here is a little more detail on which features require additional permissions:
      • Location – allows you to be able to self check-in and receive promotional messages.
      • Contacts – helps to more easily upload the details of who you want to receive an e-gift card.
      • Camera –  be creative with your next e-gift card and upload a selfie or one of your own photos.
      • Storage – needed to store the e-gift card image for sending to your gift card recipient.

Gift Cards:

  • When I purchase a gift card, are there any restrictions on the images I can upload?
    • Yes, uploading your own image for a gift card will prompt you to agree to our image guidelines.
    • The guidelines should NOT be construed as an exhaustive list of prohibited material but rather as general guidelines. PENZONE Salons + Spas will determine, in its sole and absolute discretion, whether your materials and content are in compliance with these Guidelines.
    • The rights owner of the content continues to own the image. PENZONE Salons + Spas will not gain ownership or replicate your content after uploading your content and agreeing to these terms.
    • If you feel that the content you received is illegal, offensive, pornographic, an infringement of any intellectual property rights, or otherwise violates PENZONE Salons + Spas’s guidelines, please contact Guest Service at 614.418.5350 or one of our salon locations and explain the nature of the offense.

Other:

  • I’m having an issue that I do not see on this list. What should I do?
    • We apologize for any issues you may be experiencing. First, we recommend that you try completely closing out the app and restarting. Then if the issue is still occurring, please verify that you are using the most updated version of the app. Finally, if you are still experiencing difficulties, please contact Guest Service during their hours of operation by calling 614.418.5350. We would be glad to help you!
    • Want to leave a comment or ask a question about our app? Please complete our questions/comments form here to help us improve our app experience.

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